Terms of service
Terms of Service
Last updated: July 9, 2026
Terms & Conditions
These Terms of Service apply to your use of our website and to any purchase of goods from Aira Lighting.
By using our website or placing an order with us, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.
Business Details
Trade name: Aira Lighting
Email: ContactAiralighting@gmail.com
Physical address:
Unit 69, 2 Devonshire Street North
Ardwick, Greater Manchester
M12 6JQ
United Kingdom
Purchasing Goods Online
This section sets out the terms that apply when you purchase goods from us through our website.
You make an offer to purchase a product from us by completing the checkout process on our website. This may include:
Adding products to your shopping basket
Entering your contact details
Entering your delivery address
Entering your billing details
Selecting your payment method
Reviewing and confirming your order
Your order is an offer to purchase goods from us. It does not become a binding contract until we accept your order.
After placing an order, you may receive an order acknowledgement email. This email confirms that we have received your order, but it does not mean that your order has been accepted.
We must receive full payment before your order can be processed and dispatched.
Your order is accepted when we dispatch the goods and send you a dispatch or shipping confirmation email.
We reserve the right to refuse, cancel or amend any order before acceptance. This may happen if:
A product is unavailable
There is an error in the product information or price
Payment has not been authorised
We suspect fraud or misuse
Delivery to the requested address is not possible
If an item is unavailable after you place an order, we will contact you and either offer an alternative, wait for restock where suitable, or issue a refund.
Product Information
We aim to ensure that all product descriptions, images, prices, dimensions, colours and details shown on our website are accurate and up to date.
However, slight variations may occur. Product colours may appear differently depending on screen settings, lighting conditions and photography.
For lighting products, dimensions, finishes, materials, emitting colours and specifications should be checked carefully before placing an order.
Where products include adjustable wires, chains, rods, crystals, bulbs or fittings, please check the product description carefully or contact us before ordering if you are unsure.
Prices & Payment
All prices are shown in the currency displayed on our website at the time of purchase.
Prices may include or exclude delivery charges depending on the offer, product or delivery location. Any delivery charges will be shown during checkout before payment is completed.
We accept the payment methods displayed at checkout. These may include debit cards, credit cards, PayPal, Apple Pay, Klarna, Clearpay or other supported payment providers.
All payments are processed securely through our approved payment providers.
We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.
Delivery
Delivery times shown on our website are estimates only.
We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe, but delays may sometimes occur due to stock availability, courier delays, customs checks, supplier delays, weather, high demand or circumstances outside our control.
Aira Lighting is not responsible for delays caused by third-party couriers, customs authorities or incorrect delivery information provided by the customer.
Customers are responsible for ensuring that the delivery address provided at checkout is complete and accurate.
If an order is returned to us due to an incorrect address, failed delivery attempt or refusal of delivery, additional delivery charges may apply.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible at:
We will try to help where possible, but we cannot guarantee that changes or cancellations can be made once an order has been processed, dispatched, specially ordered, customised or put into production.
Custom, bespoke, modified, specially ordered or made-to-order items may not be eligible for cancellation once processing or production has started, where permitted by law.
This does not affect your statutory rights.
Returns & Refunds
Returns and refunds are handled in line with our Returns Policy.
Customers should contact us before returning any item.
Returned items must be unused, unfitted, uninstalled, complete, in their original packaging and in a resalable condition unless the item is faulty, damaged, incorrect or not as described.
Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect or not as described.
This does not affect your statutory rights.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at:
Please include your order number, a clear description of the issue and photos or videos of the product, packaging and any damaged parts.
Where appropriate, we may offer replacement parts, a replacement product, a repair, an exchange or a refund.
Use of Our Website
You may use our website for personal and lawful shopping purposes only.
You must not:
Copy, reproduce or misuse any material from our website without permission
Use our website for any unlawful or fraudulent purpose
Attempt to interfere with the security or operation of the website
Upload or transmit viruses, harmful code or malicious software
Use our content, images, product descriptions or branding for commercial purposes without written permission
We reserve the right to restrict or terminate access to our website if we believe it is being misused.
Intellectual Property
All content on our website, including text, images, logos, graphics, product descriptions, layout, design and branding, belongs to Aira Lighting or our licensors unless otherwise stated.
You may not copy, modify, reproduce, distribute, display or use our content for commercial purposes without our written permission.
Disclaimer
The materials and information on our website are provided for general information and shopping purposes.
We do our best to keep information accurate and up to date, but we do not guarantee that all content will always be error-free, complete or current.
We reserve the right to correct errors, update product information, amend prices and change website content at any time without notice.
Limitation of Liability
Nothing in these Terms of Service limits or excludes liability where it would be unlawful to do so.
Aira Lighting will not be liable for any indirect, incidental or consequential loss, including loss of profit, loss of business, loss of opportunity or loss of data arising from the use of our website or products.
Our total liability for any order will not exceed the amount paid by you for the relevant product, except where the law states otherwise.
Third-Party Links
Our website may include links to third-party websites, payment providers or services.
We are not responsible for the content, policies, security or practices of third-party websites. Customers should review the relevant third-party terms and privacy policies before using their services.
Klarna, Clearpay & Other Payment Providers
Where Klarna, Clearpay, PayPal or other third-party payment options are available at checkout, your use of those services may be subject to the provider’s own terms, conditions and eligibility checks.
Aira Lighting is not responsible for decisions made by third-party finance or payment providers.
Privacy
Your personal information is handled in line with our Privacy Policy.
By using our website or placing an order, you agree that we may collect and process your personal information as needed to manage your order, delivery, customer service, payments and legal obligations.
Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page. By continuing to use our website after changes are made, you agree to the updated Terms of Service.
Governing Law
These Terms of Service and any disputes relating to your use of our website or purchases from Aira Lighting are governed by the laws of England and Wales.
Any disputes will be subject to the courts of England and Wales.
Contact Us
For questions about these Terms of Service, please contact us at:
Aira Lighting
Unit 69, 2 Devonshire Street North
Ardwick, Greater Manchester
M12 6JQ
United Kingdom
Email: ContactAiralighting@gmail.com