Shipping Policy

Last updated: July 9, 2026

Shipping Options

1. Delivery Issues

If you experience any problems with your delivery, please contact us directly.

Please do not contact the courier yourself, as this can sometimes delay the resolution process.

We will work quickly to help resolve the issue and ensure you receive your order as soon as possible.

2. Delivery Destinations & Fees

We ship worldwide from:

Aira Lighting
Unit 69, 2 Devonshire Street North
Ardwick, Greater Manchester
M12 6JQ
United Kingdom

Key notes:

Total delivery time = Processing Time + Shipping Time.

Processing time may vary depending on the product and will be listed in the product description where applicable.

Most deliveries take place Monday to Friday, between 9:00am and 5:00pm.

Out-of-stock, custom, bespoke or made-to-order items may take longer to dispatch. Estimated times will be provided where available.

Remote or rural areas may take longer than standard delivery times.

If you order multiple items with different dispatch times, your order may be sent together in one shipment or separately depending on availability.

United Kingdom

Cost: FREE for orders over £250

Orders under £250: Standard shipping fee of £6.99 applies

Shipping Time: 1–3 working days

Processing Time: See product description

United Arab Emirates

Cost: £50.00 flat rate tracked delivery

Shipping Time: 3–7 working days

Processing Time: See product description

Europe — Inside the EU

Cost: £50.00 flat rate tracked delivery

FREE delivery on orders over £250

Shipping Time: 3–7 working days

Processing Time: See product description

Europe — Outside the EU

Cost: £50.00 flat rate tracked delivery

Shipping Time: 3–7 working days

Processing Time: See product description

United States

Cost: £50.00 flat rate tracked delivery

FREE delivery on orders over £300

Shipping Time: 3–7 working days

Processing Time: See product description

Canada

Cost: £50.00 flat rate tracked delivery

Shipping Time: 3–7 working days

Processing Time: See product description

Australia

Cost: £100.00 flat rate tracked delivery

Shipping Time: 3–7 working days

Processing Time: See product description

Rest of the World

Cost: £150.00 flat rate tracked delivery

Shipping Time: 5–10 working days, depending on location

Processing Time: See product description

3. Returns

For details on how to return your order, please see our Payments & Returns Policy.

Customers must contact us before returning any item.

Email: ContactAiralighting@gmail.com

4. Report Breakages

Please inspect your goods as soon as possible after delivery. We recommend checking your order within 48 hours of receiving it.

Please check that:

Items match your order

There are no damages, faults or shortages

You are satisfied with the condition of your purchase

If you find any breakages, damages, faults or missing parts, please contact us within 48 hours of delivery.

Please include your order number, clear photos of the issue and photos of the packaging where possible.

We will help you resolve the problem as quickly as possible.

Contact Details

Trade name: Aira Lighting

Email: ContactAiralighting@gmail.com

Physical address:
Unit 69, 2 Devonshire Street North
Ardwick, Greater Manchester
M12 6JQ
United Kingdom

I kept the same delivery prices and structure from Reflect Lighting, but made the wording cleaner for Aira Lighting.