Refund policy
Payments & Returns Policy
Last updated: July 9, 2026
1. Payment Methods
We accept the following payment methods:
Major debit and credit cards, including Visa, Visa Debit, MasterCard, American Express and other supported card providers.
Apple Pay
PayPal
Klarna, Clearpay or other available buy now, pay later options, where shown at checkout.
Security:
All transactions are processed securely through our approved payment providers and encrypted.
Payments must be made in full before your order is dispatched.
Cardholders may be subject to validation and authorisation checks by the card issuer.
Internal fraud checks may also be carried out for customer and business protection.
Overseas customers:
Prices charged in foreign currencies may vary depending on the exchange rate applied by your card provider.
2. Right of Withdrawal & Cancellations
Customers have the right to request a return or cancellation for eligible online purchases within 14 days of receiving their order.
To request a cancellation or return, please contact us at:
Returned items must be unused, unfitted, uninstalled, in their original packaging and in a resalable condition.
Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect or not as described.
Custom-made, personalised, specially modified, bespoke or made-to-order items may not be eligible for cancellation once production has started, where permitted by law.
This does not affect your statutory rights.
3. How to Return Items
To return an item, please contact us first at:
Once your return request has been confirmed, please send the item back to:
Aira Lighting
Unit 69, 2 Devonshire Street North
Ardwick, Greater Manchester
M12 6JQ
United Kingdom
Important notes:
We do not provide pre-paid return labels. Customers are responsible for arranging and paying for return shipping.
Items must be received back at our return address within 30 days of cancellation approval.
Please keep proof of postage and a tracking number. We are not liable for lost or stolen return parcels.
Returns are usually processed within 3–5 business days after the returned item has been received and checked.
4. Conditions for Returns
Returned products must be:
In the original packaging
Unused, unfitted and uninstalled
In a resalable condition
Free from marks, stains, odours or signs of use
Complete with all parts, accessories, crystals, fittings, manuals and packaging included with the original order
We provide refunds on eligible full-price items.
Sale items may be refunded, exchanged or offered as store credit depending on the item and circumstances.
Faulty or damaged items are refunded, repaired or replaced in line with your statutory rights.
5. International Returns
International customers must follow the same return process.
Shipping costs, customs duties, taxes and any related fees are the customer’s responsibility unless the item is faulty, damaged, incorrect or not as described.
Please clearly mark your return parcel as “RETURNED GOODS” to help avoid unnecessary customs charges.
Please allow additional time for international returns to arrive and be processed.
6. Refunds
Refunds are processed after your returned item has been received and inspected.
Once approved, refunds are usually processed within 2 working days.
It may take 3–5 working days for the funds to appear in your bank account, depending on your bank or payment provider.
Refunds are issued to the original payment method used at checkout.
Delivery charges are non-refundable unless the item is faulty, damaged, incorrect or not as described.
7. Damages, Breakages & Incorrect Orders
Please inspect all items as soon as possible after delivery.
If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at:
Please include your order number, a description of the issue and clear photos or videos of the item, packaging and any damaged parts.
If your order is missing items or contains incorrect items, please contact us as soon as possible so we can resolve the issue.
Where appropriate, we may offer a replacement part, replacement item, repair, exchange or refund.
Out-of-stock items will be refunded promptly.
8. Returns Over 30 Days
Cancellations and return requests must be made in writing within the eligible return period.
Returned items must arrive back at our return address within 30 days of the return being approved.
We cannot accept returns outside this timeframe or items that are used, fitted, installed, damaged, incomplete or without the original packaging.
9. Returns Are Not Free
Customers are responsible for arranging and paying for return shipping unless the item is faulty, damaged, incorrect or not as described.
We strongly recommend using a tracked delivery service with proof of postage.
Aira Lighting is not responsible for return parcels that are lost, delayed or damaged in transit.
Contact Details
Trade name: Aira Lighting
Email: ContactAiralighting@gmail.com
Physical address:
Unit 69, 2 Devonshire Street North
Ardwick, Greater Manchester
M12 6JQ
United Kingdom